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Japan Airlines

Customer Service Number

jal.co.jp

Company-published numberToll-free in listed region

1-800-525-3663

Reservations and customer service

Calling region
US and Canada
Published hours
Daily 5 a.m.–6 p.m. Pacific Time
Call this number See every contact ↓

View sourceChecked

Toll-free within the stated region. Mobile airtime or international charges may apply.

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Heron Junction is an independent directory and does not represent Japan Airlines. Calls go to the printed number through your calling app.

Choose a contact channel

Read the label, region and stated hours together.

To suggest a correction, contact the directory team with the company’s source link.

Match the question to the route

Japan Airlines lists one reservations line for the US and Canada. Follow the international change and refund guidance when the enquiry concerns ticket servicing, and check the original purchase channel before proceeding.

  1. Check that US and Canada is the region you need before using the highlighted Japan Airlines line.
  2. Keep your booking reference to hand, and read the department label before choosing a number.

The recorded number is labelled “Reservations and customer service” for US and Canada. Choose another listed route if your enquiry falls outside that scope.

The airline or ticket seller determines availability, fees and refund eligibility. The directory cannot access, change or cancel a booking.

Sources & company profiles

The evidence behind the contact record remains available to read.

A checked date records a review of published information. It does not mean that the line was called or a waiting time was measured.

Open the source register 4 references
  1. https://www.jal.co.jp/jp/en/jalpri/inquiry/
  2. https://www.jal.co.jp/jp/en/inter/change/
  3. https://www.jal.co.jp/jp/en/inter/change/refund/
  4. https://www.jal.co.jp/

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